Cancellation Policy

Cancelling before dispatch

You can cancel any order free of charge at any time before it is dispatched, for any reason. There is no cancellation fee and no deduction.

To cancel: open the order from your account page or from Track & Support and use Cancel this order. The cancellation takes effect immediately and you will receive an email confirming it.

If the order was prepaid, a full refund is raised automatically at the moment of cancellation and is returned to the payment method you used. It typically posts within 7 working days depending on your bank.

After dispatch

Once a parcel has left our facility we cannot recall it, so the self-service cancellation option is withdrawn at that point. You have two routes:

• Refuse the delivery. The parcel returns to us and, once it arrives, we refund the product value in full. For prepaid orders the outbound shipping charge is also refunded.
• Accept it and raise a return. Our Return & Refund Policy then applies.

If you need to stop a parcel urgently, contact support@dramivostores.shop at once. If it has not yet been handed to the courier we will do our best to intercept it, though we cannot promise it.

Cancellation by us

We may cancel an order, in whole or in part, where:

• the product is out of stock or the seed lot fails our quality check before dispatch;
• the listing carried a material error in price or description;
• the delivery address is outside our serviceable area or cannot be reached;
• the order or payment appears fraudulent, or we cannot verify the details given;
• repeated COD deliveries to the account have been refused.

We will tell you by email and explain why. Where you have already paid, the full amount is refunded — we never keep money against a cancelled order.

Duplicate payments and duplicate orders

If a payment is taken twice for the same order, or you accidentally place the same order twice, tell us at support@dramivostores.shop with both references. We reconcile every payment against exactly one order, so a duplicate is straightforward for us to identify. The duplicate is refunded in full to the original payment method, usually within 7 working days.

If a payment left your account but no order appeared on the website, the transaction did not complete on our side. Banks normally release such holds automatically. Send us the transaction reference and we will confirm the position with the gateway.

Cancellation window at a glance